Last updated: 3 August 2026
These Terms govern your use of the Aurian Haus website, client portal and the creative production services we provide ("Services"). By engaging us, signing a proposal, or using the portal, you agree to these Terms. Wherever these Terms say "we", "us" or "Aurian Haus", they mean the operator named above.
1. Our services
Aurian Haus produces short-form advertising creative for ecommerce, SaaS and app brands. Our deliverables are 100% AI-generated using current and emerging image, video and audio generation models. To produce them, we use third-party AI model providers, some of which process and store data outside Australia (see clause 4 and our Privacy Policy). We do not film live action and we do not book on-camera talent unless expressly agreed in writing.
2. Engagements and packages
A binding engagement begins when you accept a proposal, subscribe to a package, or pay an invoice. Package scope is defined on the Packages page at the time of purchase and recorded in your portal.
3. Fees, invoicing and GST
- All prices are in Australian Dollars (AUD) unless stated otherwise.
- The operator is registered for GST. The GST treatment of your engagement is stated on your quote and on the tax invoice we issue for it. Supplies to clients outside Australia may be GST-free where the requirements for an export of services are met.
- Payments. Card payments are processed by Stripe. We do not store your full card details.
- Recurring subscriptions are billed monthly in advance. One-off projects are billed 50% on acceptance, 50% on delivery, unless otherwise agreed.
- Late payments accrue interest at the Reserve Bank of Australia cash rate plus 4% per annum, calculated daily from the due date until the invoice is paid. This reflects our genuine cost of being paid late and is not a penalty. We will contact you before applying it.
4. Client materials and IP you provide
You grant us a non-exclusive, worldwide, royalty-free licence to use brand assets, product photography, product samples, copy, brand guidelines and any other material you provide ("Client Materials") for the sole purpose of producing your deliverables. You warrant that you own or have all necessary rights to the Client Materials.
Use of AI providers. To produce your deliverables we may transmit your Client Materials to third-party AI model providers, some of which process and store data outside Australia. By providing Client Materials you authorise this processing. How we handle your data is set out in our Privacy Policy.
5. AI-generated deliverables and ownership
- Deliverables are generated using third-party AI models. Under current Australian law, purely AI-generated output generally is not protected by copyright, because copyright requires a human author who contributed meaningful creative effort. This means a 100%-AI deliverable may not be a copyright-owned asset the way a photograph or hand-made design would be.
- Where we apply meaningful human creative direction, selection and editing, the final deliverable may attract limited copyright protection.
- On full payment, we assign to you all transferable rights (if any) that we hold in the final approved deliverables, for use in your advertising and marketing.
- We retain the right to use generation prompts, workflows, references and non-identifying process artefacts for our own research and development. We may also feature finished work in our portfolio and case studies; for work that identifies your brand, we will ask for your consent first, and we will not disclose your confidential information in doing so.
6. Revisions and approvals
Revision rounds included with each package are listed on the Packages page. Additional rounds are billed at our standard hourly rate. A deliverable is deemed accepted if you do not request revisions within 7 business days of being moved to "Client Review", after we have sent you at least one reminder. Deemed acceptance does not waive any consumer guarantee that cannot lawfully be excluded.
7. Acceptable use and AI disclosure
You must not ask us to generate content that is unlawful, defamatory, deceptive, infringes third-party rights, or breaches the Australian Consumer Law or platform advertising policies (Meta, TikTok, YouTube, Google).
As an absolute boundary, you must not request:
- any sexual or intimate depiction of a real, identifiable person (this is a criminal offence in Australia); or
- the likeness or voice of a real, identifiable person without a signed likeness/voice release.
AI labelling. You acknowledge that deliverables are AI-generated. When you publish them, you are responsible for applying any AI-disclosure label required by the relevant advertising platform or industry code. Where feasible, we will embed Content Credentials (C2PA) in exported files to assist.
8. Cancellation
- Subscriptions: you may cancel at any time before your next billing date in one step from your portal. There are no refunds for the current paid period. We will give you reasonable notice before each renewal and you may cancel a renewed term without penalty.
- Projects: if you cancel mid-project, you are liable for work actually completed and for committed third-party costs we have already incurred on your behalf (for example AI/model generation costs and supplier deposits). Any cancellation fee will reflect our genuine loss, will be lower the more notice you give, and will not be charged on work not yet started. We will disclose any such fee before you commit.
9. Warranties and liability
Consumer guarantees. Nothing in these Terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded (including that services are supplied with due care and skill, are fit for any disclosed purpose, and are supplied within a reasonable time).
Cap on consumer-guarantee liability (business clients). Where the Services are not of a kind ordinarily acquired for personal, domestic or household use, and to the extent the law allows, our liability for failing to meet a consumer guarantee is limited (at our option) to re-supplying the Services or paying the cost of having them re-supplied. We will only rely on this limit where it is fair and reasonable to do so.
Misleading conduct not capped. Nothing in these Terms limits our liability for misleading or deceptive conduct or for false or misleading representations under the Australian Consumer Law.
Other liability. Subject to the above, and to the maximum extent permitted by law, our total liability for any other claim arising from the Services is limited to the fees you paid in the 3 months before the claim. This cap is mutual: neither party is liable to the other for indirect or consequential loss.
10. Confidentiality
Each party agrees to keep the other's confidential information confidential. This clause does not prevent us from featuring non-confidential, consented work in our portfolio and case studies under clause 5.
11. Privacy and your data
We collect and handle personal information (such as your name, email, phone, business details, IP address and any images you upload via our website forms, including the Free Sample tool) in line with our Privacy Policy, which is available on our website.
Some of the providers we use to run our website and Services process or store data overseas, including: Supabase / AWS (hosting, database and storage, with row-level security), Stripe (payments), Cloudflare Turnstile (bot protection, which processes IP and device signals), Resend (transactional email) and Frame.io (deliverable review and delivery), as well as the AI model providers referred to in clauses 1 and 4. You can export or delete your account data at any time using the tools in your portal.
12. Governing law
These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland.
13. Changes
We may update these Terms from time to time. We will notify you of material changes by email or via the portal at least 14 days before they take effect. If a change materially and detrimentally affects you, you may terminate before it takes effect without penalty, and (for subscriptions) receive a pro-rata refund of any prepaid, unused period. Your continued use of the Services after a change takes effect means you accept the updated Terms.
This page is general information only and is not legal advice. Several clauses (liability, cancellation, auto-renewal) carry compliance risk under current Australian Consumer Law, and a Queensland solicitor should review these Terms before you rely on them for any high-value contract.
